Privacy Policy

This privacy policy explains how Flowpepper (Band of Brands B.V., KvK: 87753243) collects, uses, and protects your personal data when you visit flowpepper.com and use our services.

What data we collect

We may collect the following personal data: name, email address, phone number, company name, IP address, browser type, and any information you provide through our contact form or WhatsApp communication.

How we collect your data

We collect data when you fill out our contact form, communicate with us via WhatsApp or email, browse our website, or engage with our services through GoHighLevel (our CRM platform).

Why we process your data

We process your data to respond to your inquiries, deliver our services, send relevant communication, analyze website performance through Google Analytics, run targeted advertising through Meta Pixel, and comply with legal obligations.

Legal basis for processing

We process your data based on: your consent (e.g. submitting a form), the performance of a contract, our legitimate business interests (e.g. analytics and marketing), or legal obligations under Dutch and EU law.

Cookies

Our website uses essential cookies required for the site to function properly. We also use cookies from Google Analytics (for website analytics) and Meta Pixel (for advertising purposes). These are only placed with your consent. You can manage your cookie preferences at any time.

Third-party services

We use the following third-party services that may process your data: Google Analytics (website analytics, Google LLC, USA), Meta Pixel (advertising, Meta Platforms Inc., USA), and GoHighLevel (CRM and communication, HighLevel Inc., USA). These providers may transfer data outside the EU. Where applicable, appropriate safeguards such as Standard Contractual Clauses are in place.

Data retention

We retain your personal data only as long as necessary for the purposes described above, or as required by law. Contact form submissions and CRM data are retained for up to 2 years after your last interaction unless you request earlier deletion.

Your rights

Under the GDPR, you have the right to access, correct, delete, or restrict the processing of your personal data. You also have the right to data portability and to withdraw your consent at any time. To exercise any of these rights, contact us at the email address below.

Data security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.

Changes to this policy

We may update this privacy policy from time to time. The latest version is always available on our website.

Contact

If you have questions about this privacy policy or want to exercise your rights, contact us at: [email protected]

Last updated: May 2026